INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What is Churiwala?

Churiwala is an online store specializing in premium yet affordable artificial jewellery, offering a wide range of oxidized rings, bangles, necklaces, earrings, and bridal jewellery.

2. Is your jewellery made of real silver or gold?

No, our jewelry is high-quality imitation jewellery, crafted using oxidized metal, brass, copper, and alloy with premium finishes.

3. Is Churiwala jewellery skin-friendly?

Yes! Our jewelry is nickel-free and hypoallergenic, designed to be safe for all skin types.

4. How can I place an order?

You can browse our collection, add items to your cart, and proceed to checkout with a few simple clicks.

5. What payment methods do you accept?

We accept credit/debit cards, UPI, digital wallets, net banking, and Cash on Delivery (COD) (if applicable).

6. Can I cancel my order after placing it?

Orders can only be canceled within 24 hours of placement. Once shipped, cancellations are not possible.

7. Do you offer nationwide shipping?

Yes! We ship all over India with fast and secure delivery.

8. How long does it take to receive my order?

Standard shipping takes 4-7 business days,

9. How can I track my order?

Once your order is shipped, we will send you a tracking link via SMS and email.

10. What is your return and exchange policy?

We offer easy  day returns for defective or damaged products. Items must be unused and in original packaging. Some exclusions may apply.

11. Do you offer refunds?

Refunds are processed once the returned item is received and inspected. It usually takes 5-7 business days for the amount to reflect in your account.

12. How do I take care of my jewellery?
  • Keep jewelry away from water, perfumes, and harsh chemicals.
  • Store in a dry, airtight box to prevent tarnishing.
  • Clean with a soft cloth after use.
13. Will the color of the jewellery fade over time?

With proper care, your jewellery will last long. However, prolonged exposure to moisture and chemicals can lead to fading over time.

14. Customer Support

You can reach us via:
📩 Email: care@churiwala.in
📍 Social Media: Instagram, Facebook

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    For any other emergency support mail us on care@churiwala.in or DM us on social media 10 AM to 6 PM